Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. B. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Mobility Fares - MARTA Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. MARTA is diligently working to fill these positions as soon as possible and we have. Customer must arrive at work, school or appointment no later than 8:00 AM. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority It is your responsibility to maintain the Breeze Card in good, useable condition. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. 5. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Indicate the use of a service animal, if applicable. . MARTA Customer Experience. for any inconvenience. Lost Item Inquiry Formfor lost items. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. At a Breeze Vending Machine in any MARTA rail station. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save TDD or FIRS: 1-800-877-8339 The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Customers can confirm and cancel future trips through the automated system and the MARTA website. (Forsyth Street side of the station) Accessible Services - MARTA Subscription service can be suspended for a maximum of thirty (30) days. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. 2. MARTA Customer Experience. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: MARTA Mobility During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Customer Service. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Alternative format requests may also be made during the application process. 30 Alabama Street, SW Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. It is the operators responsibility to ensure that mobility aids are safely secured. A MARTA Mobility Service Agent will explain the service and/or mail an application. Failure to cooperate with safety related policies may result in injury or loss of service. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. . MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA's Fixed Route services include bus and rail transit services. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Mobility Operators do not provide services that exceed door-to-door assistance. Customers with inoperative wheelchairs cannot be transported. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Atlanta, GA 30324. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. This category is not required once a transit system is 100% accessible. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Accessible Services - MARTA MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. MARTA Police (Emergency) 404-848-4911. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. If you were issued a permanent card, your eligibility expires three years from the date of issue. You may also e-mail: The Ready Time is the earliest time in which a vehicle may arrive at the customers location. Visit our MARTA Mobility page to see the qualifications for this service. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. To request an alternative format, please call MARTA during normal business hours at. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority MARTA Police (Non-Emergency) 404-848-4900. Riders' Advisory Council; . Customer Service. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. MARTA 2424 Piedmont Road, NE MARTA The fax number for Mobility Eligibility is 404-848-6900. Employee Portal - Metropolitan Atlanta Rapid Transit Authority Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. 404-848-5826. Click hereto learn about MARTA's Travel Training Program. The operator will not carry packages through the door. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. MARTA Also please be advised that this card must be surrendered upon request by a MARTA official. About MARTA. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. 404-848-5826. Metropolitan Atlanta Rapid Transit Authority | Complaints | Better

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