You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in a Super Product, BT Panorama product, or BT Margin Lending Margin Loan. Target Market Determinations for our products can be foundhere. Panorama onboarding & navigation instructions, Instructions for reducing pension minimums, Adviser:1300 784 207 Alison Banney is the money editorial manager at Finder. Target Market Determinations for the products are available. on Our Customer Solutions Managers are here to find a solution for you and will ensure that you're regularly updated about the progress we are making to resolve your complaint. She covers all areas of personal finance, and her areas of expertise are superannuation, banking and saving. Fees will apply for personal advice. Call:1300 363 992 We are also a Corporate Authorised Representative of Countrywide Insurance Group Pty Ltd trading as "Austbrokers Countrywide" ABN 51 586 953 292 AFSL No. Current as at 19 February 2019. 13-09-2018 0 Ratings 21-04-2020 Announcements, Guides & Community Updates. Find out how to do this for your browser at https://www.enable-javascript.com/. Zenith CW Pty Ltd ABN 20 639 121 403 (Chant West), Authorised Representative of Zenith Investment Partners Pty Ltd ABN 27 103 132 672, AFSL 226872 under AFS Representative Number 1280401 . Please provide your full name, member number and best contact number including state area code with landline numbers. Please provide your full name, member number and best contact number including state area code with landline numbers. 17h02. Strange that a communications company haven't setup an alternative means of communications for customers to contact them when an energy company (EDF Energy) has. As part of our Group and one of Australias leading wealth experts, BT has been helping Australians build and protect their wealth since 1969. 21-04-2020 ","anchorName":"#what-are-the-key-features-of-bt-super-for-life"},{"label":"What are the BT Super for Life investment options? therefore, growth remains main focus of the investment allocation. No matter your problem, from complaints to bills, we have everything you can use to contact BT. It looks like you might have selected Yahoo when setting up your email, please select Other and then enter your email address and password. Post . For further information about our complaints process, download our Complaints Policy. By cheque made out to BT Payment Services Ltd with your account number written on the back and sent to: Your BT account number (which you can find on your bill). Making a withdrawal BTPS and BTFM are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 (Westpac). If you made a request to consolidate other super into your AustralianSuper account it will take around 3 days for those funds to appear in your AustralianSuper account. You can access your super online - and importantly, take action - any time, from anywhere. Investment giant Vanguard has launched a superannuation fund in Australia with low fees and based on index investments. Password Show. You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. For help switching broadband providers, give Utility Switchboard a call on 020 3048 4598. As with most technical problems, the first thing to try is turning your router off and on again. Get a supercharge today! It does not constitute tax advice and is based on current tax laws and our interpretation. on This lifestage is for members getting closer to retirement is getting closer, however not yet retired. E1 8EE, Registered in England and Wales No. Your account number starts with 10 or 11 (and is 9 digits), Your account number starts with 40 (and is 9 digits), Your account number starts with a C0 (C zero), A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the. Although we cover a wide range of products, providers and services we don't cover every product, provider or service available in the market so there may be other options available to you. Design your super Set your own pace and learn as you go, knowing you can always fine-tune your options. The information in the table is based on data provided by Chant West Pty Ltd (AFSL 255320) which is itself supplied BT Help | Get support with BT products and services | BT Help Help and support Having problems watching or accessing Sport? The most complained about issue when it comes to broadband is slow speeds and dropping connection. Alternatively, you can use the troubleshooter by signing into your My BT to run your own tests and report the problem. +612 9155 4030, BT Panorama Please use one of the customer service options listed above. Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Tracking your BT Business order online Getting Started with Email Lite (powered by Office 365) Live chat: Monday-Friday 08:00-17:00 Call us: 0800 800 152 Monday-Friday 08:00-18:00 i Individuals should seek their own independent financial advice and consider the appropriateness of any financial product in light of their own circumstances and needs before making any investment decision. To contact us by live chat, email or phone, visit: You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Our Privacy Statementexplains how we use cookies. BT Financial Group does not receive any commissions from Westpac as a . You can call the ombudsman on 0330 440 1614 or email enquiry@ombudsman-services.org. I don't believe it was a special deal that was not how it was sold it came across as standard. Information is provided in good faith and is believed to be accurate, however, no representation, warranty or undertaking is provided in relation to the accuracy or completeness of the Information. As always, weve got you covered. To give feedback or lodge a complaint about our products, services or the website, please see details on how to below. The sale of BT Super was dealt a blow last week, with the bank confirming reports that managing director of BT superannuation Melinda Howes was departing for family reasons, amid job cuts amid . Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? Make sure that your WiFi is turned on and flight mode is off. However, we aim to provide information to enable consumers to understand these issues. If youre not happy with your BT broadband connection and want to cancel, you might be charged early cancellation fees if you leave before the end of your contract. Investing can help you lay the foundations for your best possible financial future by growing wealth and building financial security. Any help you can offer would be greatly received. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. Please try after 20 minutes. Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve. Forgotten your login details? bt super contact email . If youre experiencing slow broadband or youre just curious about your internet speeds, you can check your BT broadband speeds through your online account or the app. Read thedisclosure documentsfor your selected product before deciding. Thank you for the response its not great for a communication company that you cannot contact them! BTFM, BTPS, WFSL and BTSL are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). Message for former BT Business Super and BT Lifetime Super Employer Plan members: With the transfer to BT Super now complete, the way you access your super account online has changed. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. There is no email contact, only a phone number. Products marked as 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Log in to your account or mobile app, to: If you want to claim a tax deduction on your personal super contributions in your next income tax return, you need to complete the Notice of intent to claim a tax deduction for personal super contributions form. Once we receive your form, well write to you confirming the amount you can claim. Finder Wallet's services are not covered by the Australian Government Guarantee on Deposits. BT - Part of Westpac Banking Corporation. Please wait to receive this confirmation before submitting your tax return. Westpac does not guarantee the insurance. BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. Read thedisclosure documentsfor your selected product before deciding. BTFM is a member of BT Financial Group - A Division of Westpac Banking Corporation. Fax: 02 9274 5763, Claims When you move, youll have to contact BT and let them know: If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. It is not a specific recommendation to purchase, sell or hold any product(s) and is subject to change at any time without prior notice. The property helpdesk is managed by a third party and are unable to discuss customer enquiries. Investments in BT Super Invest are subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. Well, Sal & Al are back for part 2 of the books that have shaped their 20s so far. Products, reports, ratings (Information) are based on data which may be sourced from a third party and may not contain all the information required to evaluate the nominated product providers, you are responsible for obtaining further information as required. It has a a higher allocation to growth assets than defensive, with around one third of your balance allocated to defensive assets. Finder Wallet Pty Ltd is not a bank and does not offer banking services. A crash course to get your life together from careers and finances to self-care and relationships. BT Super for Life - MySuper Lifestage Fund, BT Super - Pendal Sustainable Conservative, BT Super - Index Australian Fixed Interest, https://www.chantwest.com.au/financial-services-guide, 7 steps to set your investment goals in 2023, Eyes on radar: Themes for investors to watch in 2023, Vanguards new low-fee super fund: 3 things to consider before switching. 18-04-2020 The courts would usually weigh several factors and existing provisions (e.g. Finder's digital asset trading is powered by Finder Wallet Pty Ltd (ABN 11 149 012 653) an AUSTRAC registered Digital Currency Exchange and reporting entity (DCE100735494-001). +61 132135 btsocialmediateam@btfinancialgroup.com Financial Service BT Funds Management Limited ABN 63 002 916 458, AFSL No. Banks are covered by a Government Deposit Guarantee. I have an existing Super Account and wish to transfer the total amount approx $30000 into my Commonwealth debit card. A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. 17h39, https://bt.custhelp.com/app/contact_email/c/1885. by third parties. There is no charge for accepting any rollovers, however before requesting the rollover, you should consider where your future employer contributions will be paid (if your employer contributions are currently being paid to another fund) and check with your other fund(s) to determine whether there are any exit or withdrawal fees for moving your benefit, or other loss of benefits (eg insurance cover) noting that you may not receive the same type or level of benefits after the rollover. BT Super Invest is built on the BT Panorama operating system, a market-leading technology that helps you manage multiple investments at once. If your problem is something that you feel could be resolved via this forum you should post what the problem is and someone willhopefully be able to help you. 18-04-2020 Note: You can change your investment option whenever you want. We also don't recommend specific products, services or providers. Set up your utilities, today! Anyone in Australia that is 18 years of age or older. Keep me signed in. They had likely also considered the current and future financial disposition of the estranged family of your son, and whether or not you were financially dependent too. BT Super for Life A simple personal super account that's easy to join, manage and grow. Read the disclosure documents for your selected product or service, including the Terms and Conditions, before deciding. Orders and upgrades . Experiencing issues with the new member portal? You can securely upload supporting documents if you wish. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. When I called to say I had not received them they said they were currently out of stock. of your total balance. Our self managed super fund solution is built on BT Panorama, the online platform that helps you manage your SMSFs investments and cash in one convenient place. You have been temporarily locked out. Identification We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Im a pensioner aged 70yrs. Investor: 1300 881 716, Monday to Friday,8:30am 6:30pm (Sydney time), Adviser:1800 731 804 Please check you entered your username and password correctly and try again. Announcements, Guides & Community Updates. You've disabled JavaScript on the browser. No matter whats happening with your broadband, weve brought together all the numbers and contact methods you might need to help you out. Download theInvestment Options Booklet(PDF) for a full list. With BT Super Invest you can choose to invest your super in shares, ETFs, managed funds and more. There is no need to complete a medical check or submit any forms. Apart from any interest investors may have in underlying bank accounts held at Westpac through their cash account, Westpac term deposit products or Westpac securities acquired through BT Super Invest, an investment in, or acquired using, BT Super Invest is not an investment in, deposit with or any other liability of Westpac or any other company in the Westpac Group. Also check out the latest hints and tips for Panorama users. In this video I will be showing you how to manage contacts on BT Mail. 13-09-2018 Note: BT Super Invest is currently only available for existing Westpac customers. This information has been prepared by BT Funds Management Limited ABN 63 002 916 458 (BTFM). Your portfolio value and performance are likely to be different and will depend on the investment options you have selected and the time period over which you are invested in those options. Your first option is to call the BT customer service team on 0800 800 150. Alternatively, you can use the link below to find out all about BTs current deals and packages. 0800 22 33 88 The property helpdesk is managed by a third party and are unable to discuss customer enquiries. If were unable to address your concerns over the phone, well acknowledge your complaint and investigate further with the relevant internal team or with our insurer (as applicable). Apart from any interest investors may have in Westpac term deposits, Westpac securities or the BT Invest CMA acquired through the BT Panorama products, an investment in a Super Product or a BT Panorama product or BT Margin Lending Margin Loan is not an investment in, deposit with or any other liability of Westpac, any Division of Westpac or any other company in the Westpac Group. You can lodge a complaint using any of the options detailed above. Please enable it prior to continuing. individuals between 40-49 years of age have been shown. 1300 784 207 You may also apply for up to three insurance options based on a combination of the following: When you apply for this type of cover, you'll be given flexibility to decide the amount of insurance cover you require; however, approval is not guaranteed and is dependent on the result of a medical assessment. Sign in. Adelaide SA 5001, BT Super Invest To get the best experience from our website, we recommend that you enable JavaScript. Consider its appropriateness to these factors before acting on it. Forgotten your login details? It may be worth upgrading to BT Halo. To report BT building faults, or ask about the purchase of a BT property, please contact our Property helpdesk. Get help here Choose a product Broadband Email Landline & Digital Voice BT Sport TV Mobile Choose a topic Account and Billing Moving to Digital Voice Security BT Halo Need something to keep you occupied during your downtime? on You are about to post a question on finder.com.au: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hello My son passed away in November 2016 & left a Will naming me as beneficiary on his life insurance & everything else he had.. As always, weve got you covered. ","anchorName":"#how-do-i-join-bt-super-for-life"}]}, Important information about our super fund comparison table, finder.com.au is a financial comparison and information service, not a bank or A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. All examples and images are for illustrative purposes only. If you need to contact BT about your broadband bills, whether you want to pay your bill or simply ask a question, there are a few ways you can go about this. I need to contact BT about a guaranteed speed issue but I can only find an option of a phone number or an online live chat. The phones apparently connect to the hub and allow you to make two calls at once. BT Super, BT Super for Life connecting to a new online experience - Have you recently received an email informing you that your BT Super or BT Super for Life account is connecting to a new online experience? In the meantime, our page on accessing your super might be of assistance. Find out more about your options, like salary sacrifice and how to add to your super after-tax. BT Super for Life offers two different insurance options: standard cover or customised cover. Making Smart Life Decisions ft. Smart Women Society, Frequently asked questions about BT Super, Death and TPD plus salary continuance cover (also known an income protection insurance), Your personal details e.g. https://www.chantwest.com.au/financial-services-guide Past performance is not a reliable indicator of future Once youve contacted BT about switching, theyll give you a switching date and sort the rest for you and your BT Smart Hub will be sent through the post and BT will text you when its time to get set up. We use cookies for security purposes, to improve your experience on our site and tailor content for you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The fees and costs provided are current as at19 February 2019 and may vary from time to time. BTFM is the trustee and issuer of Panorama Super, which is part of Retirement Wrap ABN 39 827 542 991. Office of the Australian Information Commissioner *Note: BT Super for Life standard insurance has a pre-existing exclusion for a specific period. There is a different Lifestage investment option for each decade, so you'll be placed in the investment option for the decade in which you were born. Please note that the information published on our site should not be construed as personal advice and does not consider your personal needs and circumstances. How to make a complaint about BT Business, Set up Company and Group Contacts for Cloud Voice. Please refer to our FSG - General Insurance. You have had too many unsuccessful attempts to login. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Youshould obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. (charged by the issuer). Sorry if that causes you any trouble. Contact us on 1800 682 525 Monday to Friday 8 am - 7 pm (AEST/AEDT). We hope that the information and general advice we can provide will help you make a more informed decision. By logging in I agree that cookies may be set on my browser. If youre checking your speed through the app, you should press speed to your hub and speed to your device. on Let us help you out with your query. Speak to an expert and have your query resolved in minutes. How do i contact a human to ask why I am paying for a service I am not getting? BT Portfolio Services Ltd ABN 73 095 055 208 (BTPS) administers Panorama Super. This is because this product has failed the annual performance assessment (APA) for the second consecutive year. General and personal advice are available. BT Academy provides access to the latest ideas, trends and reports to help you realise new opportunities and assist with supporting your practice. How can I boost my super and retirement savings? If this hasnt worked, it could be a problem with your device. Westpac and its related entities do not stand behind or otherwise guarantee the capital value or investment performance of a Super Product, a BT Panorama product or BT Margin Lending Margin Loan. of your account balance, Up to $95 p.a. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. Lending criteria apply to approval of credit products. Below are some links to BT pages that deal with these conditions: Click here for more information. You can find your member number online, by providing your: You can also find your member number in your online account, the mobile app or on your annual statement. BT Retail, like many other companies, use email forms. Full details regarding Chant West's research methodology, processes, ratings definitions are available at www.chantwest.com.au and Chant West's Financial Services Guide is available at www.chantwest.com.au/financial-services-guide. You'll find more addresses in our Customer complaints code. When you open a BT Super for Life account, you will automatically receive standard insurance cover which includes cover for death as well as for total and permanent disability (TPD). finder.com.au is one of Australia's leading comparison websites. At least one of the following: Australian driver's licence, Medicare card or passport. If youre having difficulty paying your bills, the first thing you should do is contact BT and let them know by calling 0800 0800 105. Information provided is subject to copyright and may not be reproduced, modified or distributed without the consent of the copyright owner. Finder acknowledges Aboriginal and Torres Strait Islanders as the traditional custodians of country throughout Australia and their continuing connection to land, waters and community. What are the key features of BT Super for Life? I have spoken to them a while back and the phones are out of stock and they have no clue when they will be back in. 13h48. It is recommended that you talk this with legal experts who can help you get a clearer understanding on the right path to take. However despite BT saying the order is complete they are still to deliver the phones. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. Any taxation position described is a general statement and should only be used as a guide. If you need to write to us, please check the back of your bill for the right address to use. Were reader-supported and may be paid when you visit links to partner sites. Sydney, NSW, Australia 2000. If you know your Customer ID / Number please enter it here to find the relevant contact details, 132 135- Members BT platforms provide one place to manage your clients' investments, SMSFs, super and insurance, supporting you and your clients to manage their wealth. (like Internet Explorer or Google Chrome). BT Super Invest lets you invest your super how and when you want in one convenient place. However, answering your question, a will is not always absolute in nature. Please note, we are a comparison website and provide general advice only. How much youre charged depends on how long is left on your contract. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. How has your fund performed? 20h08. Please enable it prior to continuing. I'm a BT Business customer. Applicants must be between 15-64 years old for death insurance and 15-59 for TPD insurance. 233722 (BTSL) and Westpac are together the issuers of the BT Margin Lending Margin Loan. I have autism and greatly struggle with talking on the telephone and find email a lot less distressing and easier to follow If you have attachments send your complaint by post or use the online form. Thanks Michael. OurPrivacy Statementexplains how we use cookies. execute the strategy once the Board approves it. Finder offers no guarantees or warranties about the data and we recommend that users make their own enquiries before Account and billing. Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. You will learn how to create a contact, add information as well as delete a contact. Youll also be charged if your service needs to be reconnected or unrestricted. Level 10, 99 York St, If something goes wrong with your broadband package, you might want to make a complaint to BT. Please find belowinformation on how you can buy some of BT's surplus assets. If you feel we have still not fairly resolved your problem you may be able to refer your complaint to the free, external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. To manage your account, view your bill or access other BT services, you need to login using your BT ID. You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. BT Super Invest - Transition to Retirement (TTR) Target Market Determination (PDF). Slow broadband speeds? Acceptance by insurance companies is based on things like occupation, health and lifestyle. Your individual situation may differ and you should seek independent professional tax advice. While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice.

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