I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. So I quickly attempted to purchase another ticket. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. 5 Weeks later changed their policy!!! After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Promised by 2/23. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Claim it and get a lot of features. Your transaction is secure, and you also get a full refund for canceled events. Wed, 11 May, 2022 at 5:09 PM. I had to call to verify that these seats are in fact in different rows one behind the other. We invite you to reach out to our online support team by social media. The buyer is responsible for these costs. Contact Us About The Company Profile For Vivid Seats LLC. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. I spoke with Carlos A over the phone to purchase my tickets. I asked to print the tickets for my group but was told I had to use the electronic system. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Vivid Seats has not responded to my email. He said I should post the tickets for sale. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. I just want the tickets I spent my hard earned money on. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. We also ensure all reviews are published without moderation. He'll be heartbroken. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. There was some type of electronic glitch. 10.1K Ratings. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Vivid Seats goal is to safely and securely connect customers with event tickets. Lots of filter options to narrow down events. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Long story short I never received the parking pass and had to pay in full at the gate. Unsubscribe easily. Repeatedly asked to speak to manager and he refused. So I have no tickets and am out $600. Never again. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Providing an exceptional buying experience is something we want all of our fans to experience. These people are thieves and liars. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Vivid Seats Reviews - vividseats.com - Review Centre MONTANA FOREIGN LIMITED-LIABILITY COMPANY. The third party did not send us the electronic tickets. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. We were refused. Great service. Going to more events with Vivid Seats gets you to more events. The request was put. I bought my tickets 5 months before the show. GAME WAS NEXT WEEK. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Who Sets the Price on Vivid Seats? I had a great experience. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Please do not purchase tickets through Vivid Seats - Tripadvisor Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends This is clearly a loophole being used often by venues to protect these ticket scammers. I would never have the paid this amount of money for average seats. We appreciate your patience. We understand how this may be upsetting for you. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. However, no matter what link they have provided I cannot access these tickets. I just want the Tickets I spent over 2 thousand of my hard earned money on. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. 5.5 Total Score. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Leave the paper at home! Vivid seats has been getting scammy lately. There was not enough time to even get to the venue. Yes, you get great prices on concert tickets because it is a con. Vivid seats will not do anything. Vivid Seats | Event Tickets - Apps on Google Play I bought tickets 2 months in advance. Also, VividSeats says all orders are 100% . I will never ever purchase from Vivid seats again. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! He was absolutely fantastic at his job. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. I do expect a responce and an apology for this overcharge. Could never get the tickets. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. These seats sell for $35.00 each. Vivid seats is horrible. I am very disappointed in not being able to attend the show. The company says it "provides a legit, safe and secure platform. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. He reassured me of any concerns I had and was very patient with me. ColPhorbin 1 yr. ago Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: When I went on their "live chat" to inquire, they didn't respond at first . I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. My credit card was charged $328.30 that day. Vivid Seats provided fraudulent tickets to me. This will surely increase the credibility of your complaint. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Well start sending you the news you need delivered straight to you. Crooks. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. The latest review was 2 months ago. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). We added millions of opinions to our database and summarized over a million opinions. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Vivid Seats Reviews | Shopper Approved Business Profile for Vivid Seats LLC - Better Business Bureau I just want the Tickets I spent over 2 thousand of my hard earned money on. Ticket Listing Information 9. Conveniently buy and. I asked to speak to the manager, told me there was no one above him. We value your privacy. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. We were given multiple different messages from Vivid seats regarding the tickets. He checked several times and assured me that the seats were handicap. The request was put in minutes before. I used their site this morning to purchase two tickets to a show. I simply want a partial refund because I feel that is fair. Disgusted. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. With 30 mins. First received an e-mail asking me to call because there was an issue. They made me jump through hoops to get my money back. Desired outcome: Tickets were electronic via phone. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Yes. I was told that I should have known that by this note that was listed: xfer Piggyback. Vivid Seats Updates 2021 Financial Guidance | Markets Insider Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. We assure that you and your partner will be able to sit together. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Is Vivid Seats Legit? Review, Comparison & Alternatives Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. We launched @recap.email and legal webhooks. Vivid Seats is famous for its courtesy calls. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Yes. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. For further help, send us a direct message. IE, Hundreds of people are standing in front of you. No issues at all, would use them again. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! WONDERFUL Young Man. We also confirm that your tickets are general admission. Kept telling me same blurb about it was my fault, not his, no refund, etc. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Sign up to receive our free weekly newsletter. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Never received tickets or a refund let alone even an apology. Lack of preparation and communication from the recruiter for each step of the process. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . Call and ask what the service charge is before buying. On 02/16/2023, I bought two concert tickets. If you have any additional questions, we encourage you to reach out to our online support team on social media. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Most complaints are from ticket billing and delivery issues. and their online chat system is useless. Vivid nor Ticketmaster seem to care about my issue. To sell tickets, they must meet Vivid Seats requirements. It is never our intention to make our fans feel this way. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Address: 111 N. Canal Street. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Order number [protected]. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. Vivid Seats Reviews Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop Report as inappropriate. 2. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. 2,266 Reviews of Vividseats.com - Sitejabber Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I would like to warm people to avoid buying tickets through Vivid Seats. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Vivid seats scammed me : r/Scams - reddit 10.1K Ratings. We encourage you to monitor your bank and email for further updates on your order. Explain your situation and why you wish to receive a refund. Verification can help ensure real people write reviews about real companies. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Vivid Seats Review | Top Ten Reviews After all, I selected that I wanted "2" tickets not "1". I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. They didn't even attempt to make it right. How has everyone's experience been with Vivid Seats? : r/phish - reddit Customer identification can be provided if needed. Get buying tips about Ticket Websites delivered to your inbox. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. This complaint was posted by a verified customer. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds.

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