Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. Due to observed delivery issues this is a less secure option. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . If your card is registered, contact us so we can block your card from further use. Note that only cash value can be directly transferred. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. o Discover . If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. No. Clipper cards will hold a maximum of $300. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. How many people do not know and never retrieve their funds? If your card is registered, contact us so we can block your card from further use. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. But alas, no longer on bART as they now wont let you exit like they used to. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. It is not available to students or postdoctoral scholars at this time. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. EMC If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. f /Tx BMC For faster replacement, you also can pick up your replacement card at an in-person service location. For defective cards, no fees will be charged. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream After that, you need to tag on and off for each ride. Donations of tickets with unused value of less than $1 can be made to local non-profits. All Access Digital offer for just 99 cents! In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. EMC https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. EMC Phone. I no longer need to use Clipper. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. How can I manage the account on their behalf? To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. All Go Pass users should register their Clipper cards on Clippers website. So what you could do is to rack up a negative balance to offset the $3 fee. EMC Eventually, we got the refund. Ticket Refunds. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> -=9&_j?N3?vjUaFXpJ| /Tx BMC If you ever lose your card, well replace it and restore your value for a $3 fee. If youre not paying with Clipper, please see an attendant for information about ticket purchase. Does this mean my card is worthless and I might as well toss it? EMC But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. 2020, Metropolitan Transportation Commission. Mail the ticket(s)toBART's Treasury Department. E\\y\F@B.THH!*o* While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. 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To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Choose to stay logged in or to log out. There is a $5 fee for this service. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Choose to stay logged in or to log out. o Visa . Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Refunds are subject to the fees in Section 10. It's just $3. https://www.clippercard.com/ClipperWeb/pay-with-phone. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. EMC Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. USF does not issue refunds for a lost commuter subsidy. EMC 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. This option helps you avoid paying for postage and is the most secure option. And Orca card. Options to Oakland Airport from Union Square. Stanford, California 94305. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Include the card number in your description. For more information, including fines, please see Caltrain's fare evasion policy. If your card is registered, contact us so we can block your card from further use. You wrote about Clipper freezing accounts. E\\y\F@B.THH!*o* Clipper says it does not take funds away, even if the card goes unused for years. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. If you cannot tag your card successfully, try on another device. However, each Go Pass user will only get two replacements per calendar year. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream more. 0 0 10.146 10.364 re A: Fire off an e-mail to clipper@bayareametro.gov. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. IMPORTANT: Clipper cards will hold funds for . 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. /Tx BMC Unfortunately, the Clipper Card doesn't allow that. Refund will be given as Returns shipping; 14 days: Money Back: . Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. If a Clipper card is not used for six months, it can be deactivated. Visit our VTA Smart Pass page for more information. Will the toll lanes reduce traffic jams? EMC balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. And my Oyster card. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. We recommend that you do. 0 0 10.1455 10.364 re In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. And Metro card. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. $15.29. Learn more about Clipper on your phone. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? However, money added since then does not show on the account, as weve not used the cards. Opens in new window. HD 0UR K(EP%xg:#6(=VU-zTqwn?p !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. (Some limitations may apply.) They are. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream Your Clipper card will not be returned to you. 7) d"W0%Q T 0.749023 g You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Hope this doesn't break the bank for you. Learn more about our privacy policy. Your session is about to expire due to inactivity. Refunds are subject to the fees in Section 10. If this happens at any time, please call Clipper at 877.878.8883 for a refund. New to Clipper? f Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years.

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