Candidates should maximise the opportunity to appropriately relate their experience of working within care environments wherever possible. CQC Inspection Checklist. Also critical is staff preparation through workshops and literature, to get the trust story on quality and safety in the minds of the front line. At the time of the inspection and after the inspection review has taken place, note which issues and areas of business are subjected to the greatest level of questioning. However, the CQC are still monitoring services in other ways, and responding to feedback and complaints as necessary. Our introduction to CQC training covers all the key areas that need to be addressed to comply with CQC Fundamental Standards, Key lines of enquiry, six population groups, evidence for pre-inspection, inspection day, and post inspection. They may look in cupboards and fridges, so make sure thermometers and temperature logs are in situ and working. tell me about a time where you embraced change within your organisation? These Regulations, which are to come into force on 1st April 2010, are made under the Health and Social Care Act 2008 ("the Act") and apply in relation to regulated activities carried on in England. It [] Type of questions 3. Triangulation of information is key to ensuring that the narrative of the organisation matches the lived experiences of staff, users and carers. The current registered managers qualification in England is the QCF level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services. Consider why you are interviewing and your qualifications. CQC Compliance Limited, 20 Grosvenor Pl, London, SW1X 7HN For more information on how these cookies work, please see our Cookies Policy. It pays to remind colleagues of what they have achieved. This Diploma is designed for individuals working with adults and children across all social care settings as either managers or senior practitioners. Too often the CEO is not connected to CQC inspection preparatory work until it is too late to gain assurance for the top team and the board of directors. 5. Process consisted of presentation (10 mins), interview (45 mins) , and written assessment (90 mins) Interview theme 2. The Care Quality Commission (CQC) fit person interview is a source of much anxiety for prospective registered managers of social care, GP and dental services providers. Cras dignissim, risus in accumsan consectetur, orci urna efficitur nulla, at aliquam ante velit a lorem. Informed by how other services have prepared, the module looks at a step-by-step approach to involving the people you support, staff and others in sharing robust evidence. Mauris id facilisis velit. Nullam fermentum convallis urna sit amet pharetra. We'd like to set performance cookies to help us to improve our website by collecting and reporting information on how you use it. As senior leaders, you must be honest about challenges as well as success areas in your trust. It makes sense to prepare for the inspectors' initial interview where you will be asked to say what makes your practice outstanding. Read best practices on hiring, onboarding and compliance in the healthcare industry. Morbi ex ipsum, aliquam in tortor in, ultrices pretium nunc. (I know other people who applied for this role who were not told this). Interview. Their job is to make sure that care services are safe, effective, caring, responsive, and well-led. Data is showing how people at living longer then they did 30 years ago.. As more people live longer, more care managers are needed, with some research stating that over 67 million people over the age of 60 will need caring support.. Each residential home, and there are over 15,000 residential care homes in the UK, require a care manager. First Flexible working; Generous pay package; Car allowance ; Paid millage at 45p per mile As a result of the ongoing Covid-19 pandemic, routine inspections by the CQC are currently suspended, to avoid placing additional pressure on health and social care services. Presentation: In your role as an inspector, how would you demonstrate CQC's core values to your colleagues, stakeholders and providers. Vestibulum ultrices augue vel est rutrum, eu semper odio blandit. what legislation are you required to comply with in your current role and what legislation/regulations would you need to comply with as an inspector? 2. .vc_custom_1648903024873{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;border-radius: 10px !important;} Do you have any digital tools, such as online staff management, that can help get the right people on duty at the right time? 7. Level 2-3 Diplomas in Health and Social Care qualify holders for non-managerial roles and are a stepping stone to the higher qualification. The cookie is used to store the user consent for the cookies in the category "Performance". You can expect to provide assurance that the registered manager is: Our website links to a very helpful documentdeveloped by our colleagues at Wessex LMC to help registered managers prepare for the interview, including some potential questions you may be asked. We use cookies to make our website work better and improve your online experience. Company registration number: 06278584, CQC Mythbuster No 35 - Fundamental Standards of Care, able to properly perform tasks that are intrinsic to their role, has the necessary qualification, competence, skills and experience to manage the regulated activity, has supplied documents that confirm their suitability, The Health and Social Care Act 2008 (HSCA 2008) (Regulated Activities) Regulations 2014 (as amended), Care Quality Commission (Registration) (Regulations 2009 (Part 4)), Individual policies, e.g. Do they have a common voice? Lorem ipsum dolor sit amet, consectetur adipiscing elit. As a result of the ongoing Covid-19 pandemic, routine inspections by the CQC are currently suspended, to avoid placing additional pressure on health and social care services. For more useful hints and tips or to find out about the expert CQC preparation and readiness support we can provide, please get in touch by calling 07732 681120 or by email to advice@good-governance.org.uk. All staff should work together to prepare for an inspection by discussing any adverse events that have happened in the past 12 months, reviewing the action taken and generating ideas for improvement. The guidance changes from time to time so ensure you have accessed the most recent version.Will I need a detailed knowledge of legislation and CQC compliance?It would be unrealistic to expect applicants to be able to recite health and social care legislation in depth. Request a Callback with Our Specialist Team! Whats more, all of those services are legally obliged to meet the standards of care laid down by the CQC., In the interests of transparency, the CQC publishes its findings in the public domain, to enable patients and service users to make informed choices about their own health and social care journeys. "Staff treated people with dignity, respect and kindness. Mauris id facilisis velit. Whether you are an established Care Provider, Dental Practice , GP Surgery or a start-up organisation, our service is provided with the aim of ensuring that all aspects of compliance are being attended to. Theres no doubt that the issue of CQC inspection can be a stressful one for any service provider, ranging from primary care services to NHS Trusts to GP surgeries, private health providers, healthcare startups providing clinical services, residential care and nursing homes, to dental practitioners and home care providers. Study the last CQC report about your trust. These NHS job interview questions are focused in assessing your ability to plan, manage and lead a multi-disciplinary group of people. 2. This half-day online seminar is for services preparing for their CQC inspection. This applies to the specific regulated . Be ready with narratives about the improvement journey or difficulties you have encountered. Learn about the cookies we use on our website here. You should be given at least two weeks' notice which you should use wisely to ensure you are as ready as you can be. Every registered manager has to undergo the fit person interview to assess their suitability. The Care Quality Commission (CQC) fit person interview is a source of much anxiety for prospective registered managers of social care, GP and dental services providers. Collect examples of good practice. Which means goodbye to sleepless nights. What do we look for in Band 6 Nurses? These cookies track visitors across websites and collect information to provide customized ads. 8. in England charity no. This Complete Interview Preparation course is particularly designed for the Pre-final/Final year Students and Working Professionals to help them out in landing their dream job. Questions on Essential Standards of Quality and Safety Outcomes. One possible way to find out whether youre ready for your next CQC inspection is to use a comprehensive checklist, like one of the many available online, or to create one of your own based on the CQCs Fundamental Standards. I was asked a series of lengthy competency based questions, all ok. From the outset, I was not asked anything about myself, my career history or why I wanted to work for CQC. The written test was not based on the area I was applying for but the point is to demonstrate you understand regulation. After the inspection but before the well-led. The list is almost endless. 1. Describe a time you demonstrated leadership skills at work. Opens the Fishbowl by Glassdoor site in a new window, How can you apply previous training to this post. Fusce elementum nisi purus, in malesuada nisi tincidunt sed. The interviewer may well ask for a tour of the practice, so make sure all rooms are in good order. We can help. Register for Free: Care home advice completely misses the point, say the Alzheimers Society. We also use third-party cookies that help us analyze and understand how you use this website. Our Training team will work with you to thoroughly prepare and identify your strengths and weaknesses, based on experience, knowledge and service offering. I know it's a important position but as an interviewer you should try get the best out of someone as it's always nerve-racking being interviewed especially when you really want it! Here's how to do just that: 1. Review the Job Description. Your background, particularly in relation to delivering services, Your experience in the health and social care sector, Your motivations in becoming a registered manager, Your personal values in delivering effective services, Not only to delivery of care and health services, but also HR, health and safety, quality assurance, safeguarding, recruitment, training and disciplinary processes. Familiarise yourself with the scope of compliance, the standards which apply and the essential outcomes which apply to your registered service category.What else might the CQC interview ask of me?Before you attend, it is also worth giving some thought as to how you will answer questions relating to: How do I learn the outcome of my fit person interview?Once the full assessment process has been completed, a successful application will receive a Notice of Proposal to Register.The result of an unsuccessful application process will be provided as a formal notice. Contacted by the HR dept. I interviewed at Care Quality Commission (Stratford, England) in Nov 2021. I chased. Ensure that arrangements can be put in place quickly for the inspectors, including making rooms available. Support workers often work with a healthcare or social team of professionals to assist a client. Rated 'Outstanding' by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We will prepare your business plan as required by CQC for new health services to demonstrate market research, cost benefit & SWOT analysis, and incorporate your financial forecast projections. Caring? We hope you find this checklist useful. Also was asked who your stakeholders would be, even though I mentioned some key ones in the presentation they wanted to know more! This preparatory call will allow you to ask following: 1. Candidates applying for Assistant Inspector had the quickest hiring process (on average 42 days), whereas Inspector (Acute Hospitals) roles had the slowest hiring process (on average 90 days). Ensure that for each KLoE you know and have shared what the successes are, what the current gaps in assurance are and the mitigations to address them. Acing a job interview has as much to do with the way you prepare as it does your poise and confidence in the interview chair.. You should spend the time leading up to your interview learning as much as you can about the company you're applying to, from the company's culture to the interview questions that are likely to be asked. They may also be held on-site at the service providers premises or on the telephone if this is appropriate. London Office The job description is chocked full of critical details, including the must-have skills and traits the hiring manager needs to find. Glassdoor users rated their interview experience at Care Quality Commission as 53.0% positive with a difficulty rating score of 3.27 out of 5 (where 5 is the highest level of difficulty). Asked about my previous research experience, Why do you want to work in regulation now, Motivation for working for being an inspector. This type of question requires the ability to show a range of attributes, in particular your ability to plan and organise, inspire others, overcome . 1079836. You should be prepared to explain your interest in the opportunity and why you're the best person for the role. Interview started 20 mins late. Morbi in massa accumsan, congue felis non, accumsan ante. The full name of the service provider and of any registered manager, together . 135 538313. We will support all aspects of your CQC registration application. My luck to be interviewed by the 2 miserablest people the CQC could surely muster. Join us as we discuss the healthcare industry, recruitment and credentially. Paraded through a huge open plan office - gawped at - Then interview room with glass wall with blinds left open meaning literally hundreds of people could watch me being interviewed. So be sure to check that any online tool you download covers all the relevant areas to be inspected, and choose your resources carefully. 6. Quisque ut dictum ex, finibus lacinia eros. This cookie is set by GDPR Cookie Consent plugin. What is the interview process like at Care Quality Commission? 1. window.onload = function() { Calendly.initBadgeWidget({ url: 'https://calendly.com/cqccompliance', text: 'Book a Call', color: '#212d56', textColor: '#ffffff', branding: false }); }. Interviewers may use this question to evaluate your interpersonal skills, personality traits and team-building abilities. The CQC requires you to note the following details: date of disclosure, disclosure type (standard/enhanced) and disclosure number. We believe success comes from exceptional preparation and taking an expert approach to management training. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Look up information for your sector, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections. Attendees will understand successful approaches to being ready for inspection, how to prepare your staff team, and what you will be expected to evidence and how. Make sure it is in date! Aenean et vulputate leo. The fit person interview is not a test or an exam that the applicant passes or fails. The overall idea is that an inspection should not be a tick box exercise but should be a holistic approach as to whether the service meets the new fundamental standards and these CQC 5 key questions are used to help an inspector assess this. Flexible working; Generous pay package; Car allowance ; Paid millage at 45p per mile As an internal candidate, I only really applied to gain more interview experience since there's no merit based promotion or real development opportunities in CQC. Key Lines . A Guide to Acing Your Interview and Negotiating Your Job Offer. tell me about a time where you had to analyse data to make a decision? This was preceded by a written exercise of 60 minutes, and I had to make a verbal presentation about the three questions posed in the written exercise. The Wessex document still references the old regulations i.e. .vc_custom_1648903024873{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;border-radius: 10px !important;} This 1-hour virtual learning module is aimed at new managers, new services and others wishing to understand the CQC inspection process. By clicking Accept, you consent to the use of ALL the cookies. This CQC inspection checklist is based on CQC's updated assessment framework used in evaluating healthcare services. If you want to eliminate some of the stress from the inspection process and ensure that your service is CQC-compliant, it might be time to call on the experts for some professional support. 4. This cookie is set by GDPR Cookie Consent plugin. Engage with partner organisations such as HealthWatch and invite them to be mock assessors. Can you evidence that policies are communicated to staff and they are read and understood? I had also been told that all my responses to the competency based questions should be based around examples from the last couple of years. Privacy Policy. Experience in the care sector is important, however this does not need to be decades long. 5. The process took 3 months. It is advisable to ensure all policies reference the practice as named on their CQC registration, e.g. Quantum Care. Additionally, the CQC may carry out Focused Inspections, for example if any cause for concern has been identified at the comprehensive inspection which requires further attention, or if the provider experiences a change in circumstances (such as a merger or acquisition). If the hearing outcome is unsatisfactory it is possible to appeal against the resulting Notice of Decision to the First-tier Tribunal. (CQC talk a good game about providing things but these never materialise) I certainly didn't fancy the role itself for the money on offer as it appears to involve shifting a lot of work from the already overworked inspectors onto this new position. The lessons of this dental course are broken down in to separate interview questions and follows the format of: Further advice. that all daily requirements are met in an environment where the . I requested feedback, hoping to at least make sure this was a useful learning experience but for development received only two rather general points. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. So, what can be done to make the process more straightforward and less stressful? On-site inspection . Register for Free: Session 1 - Weds 22nd June at 2:30pmor Session 2 - Thurs 23rd June 2:30pm, Support for Primary and Acute Services I looked and there was 1 post about that 1 post. Practicing an interview with a housemate or friend is another effective way to practice your interviewing skills. This list is not definitive but is based on the experiences of those that have gone through the process since 2020. Sed hendrerit felis lacinia risus iaculis feugiat. In modern warfare, close-quarters combat usually consists of an engagement between two forces (typically . This is likely to occur at band 7 all the way to band 8d. You make all things work together for my good. The fit person interview is a competency-based one which aims to . CQC will usually ask you to allow two to three hours for the interview itself. Learn about total Enforcement Powers CQC has under Health and . What Happens When There Isnt A Registered Manager? The Care Quality Commission (CQC) is an independent body for regulating health and social care standards in England. This may be a comprehensive action plan and some early wins detailing the actions you have taken. Do you have a digital document management system in place to send and sign new or amended policies or documents to staff? Credentially is a registered trademark, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, Care Quality Commission (Registration) 2009, Guidance for Providers on Meeting the Regulations. prepare a welcome pack for the inspectors, including the staff rota for the day and lead names on particular areas, eg infection control, cleanliness and safeguarding. Evaluate these skills using the open-ended and situational interview questions below. It means the inspector will have access to some information about your service prior to their visit. I applied online. 1. Expect to be asked questions on such matters. 20171218 100743 Guidance to the application process for new registered managers v6.0 . We know what a headache Care Quality Commission inspections can be, how much valuable time is taken up in preparation for an inspection, and how stressful it is to be the subject of CQC scrutiny. . Trust the Lord Prayer. These require preparation and organisation - theres a risk of providing false assurance if they arent done properly. In Newcastle and provided with location details for interview etc. Its also important to ensure that staff have good stories and information to share with inspectors. ASC-WDS also gives users the option to share some of their data with CQC. display the CQC registration in a public space in the practice and on your website. It is unrealistic to expect every candidate for registered manager to know every detail of the CQC compliance requirement inside out. Fit person interview The purpose of a fit person interview is for the CQC to assess the applicant's fitness to be a registered manager or a partner, to verify the Anyone working in the health or social care sectors in England will be familiar with the role of the Care Quality Commission, or CQC. .ld_social_icons_640075c169c42.social-icon{font-size:16px;}.ld_social_icons_640075c169c42.social-icon li a{color:#ffffff;background-color:#39bff0;}.ld_social_icons_640075c169c42.social-icon li a:hover{color:#ffffff;background-color:#39bff0;} Try having a mock interview for extra practice. They use predetermined Outcome Measures to analyse whether an organisation meets those standards, and will require documentary evidence to demonstrate whether these outcomes are being met.. 6. CQC provide a compliance assessment tool on their website which can be used as a guide, or care services can create their own to demonstrate quality assurance and how the service uses feedback. As an example, when an NHS Trust is being inspected, the inspection team can have up to 50 members, including clinical and other experts, services users and lay people. This includes a review of your practice policies, audits, risk assessments, decontamination room compliance, patient safety checks, mock interviews with your team, CPD staff training, information governance and clinical governance protocols as well as recruitment and induction . recruitment, training, medicines management, controlled drugs, cold chain, infection control, disposal of clinical waste, single use of instruments have all policies at hand, either in paper or online format (they are happy to read from a screen), Samples of meeting minutes (staff meeting, clinical meeting, PPG meeting), Evidence GPs and Nurses are up to date with their appraisal/revalidation, and that you have verified their registration status on the GMCand NMC registers (including the GP partners), Evidence staff who requires DBS checks have had them, and risk assessments for those staff you have opted not to do a DBS check on. Such scenarios allow you to bring different elements of your training, knowledge and experience together. This 1-hour virtual learning module is aimed at new managers, new services and others wishing to understand the CQC inspection process. HR and recruitment and retention guidance, Looking after yourself and your colleagues, Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and Safeguarding, Social Care Day of Remembrance and Reflection - 17 March 2022, Being prepared for CQC inspection (Advanced), Developing new managers and deputies guide, Case studies: progressing into management, Community - Asset and strength based approaches, Social Care Workforce Race Equality Standard, Webinars to support leaders and managers from diverse backgrounds, Workforce planning, transformation and commissioning, Strategic workforce planning, shaping and commissioning, Person centred and community-based working - strength based approaches, Delegated healthcare interventions guide for social care employers and managers, Delegated healthcare interventions guide for care workers, Funded recruitment and development initiatives, Meeting and supporting winter staffing needs, Top tips for adult social care workforce retention, Inclusive and effective workforce planning, Recruiting and retaining staff from overseas, Safe and fair recruitment - gathering information, Valuable conversations: conversations that count seminar, Employers, organisation and training providers, Principles of Commissioning for Wellbeing Level 5 Qualification, Do Not Attempt Cardiopulmonary Resuscitation (DNACPR), e-End of Life Care for All (e-ELCA) eLearning programme, Supporting people with challenging or distressed behaviour, Supporting people with everyday technology, Person-centred approaches in health and care, Supporting people with COVID-19 challenges, Supporting sector bodies with workforce intelligence, Deployment of registered nursing associates, Quality assurance and continuous improvement, Post-qualifying standards supervisors pathway, AMHP workforce plan and service standards, Equality and diversity in mental health social work, New partnerships and integration models between health and social work, Social Work for Better Mental Health programme, The Community Mental Health Framework for Adults and Older Adults, The Independent Review of the Mental Health Act, Being prepared for CQC inspection (advanced). What questions will be asked? Privacy Policy Interview with Dr Kit Latham: 'How Credentially can support your Covid vaccination rollout.'. Too many organisations fail to prepare well enough or early enough to achieve the best outcomes. These inspections may be: The CQC will begin an inspection by addressing five Key Questions relating to the service under review. I just got offered a work from home position with HCA and was wondering what insurance plans they offer to employees, this will help me make my decision.

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