The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. List. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Emergency out-of-hours repairs. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. see all the appointment dates and time slots available, and choose one that suits you. The pattern element in the name contains the unique identity number of the account or website it relates to. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Council tenants. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. The contract will see Wates deliver responsive repairs, planned maintenance and work to refurbish void properties. The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. a missed waste collection or reporting problems like flytipping or litter.) Corporate purchasing card services for the London Ambulance Service. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman About Us; Staff; Camps; Scuba. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Make sure you see a doctor to get any health issues diagnosed and appropriate treatment prescribed this will provide evidence of your suffering and could strengthen your claim. Telephone: 0300 1113000. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. Your own home. Next . You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Report a repair Adaptations to your home We can help. Housing repairs. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Map. This applies to all properties where gas can be used. You can change your cookie settings at any time. You have accepted additional cookies. Home; Features; Services; About; Contact; Login; Get Free Demo The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. The council should repair any damage caused by maintenance or building work. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. LinkedIn sets the lidc cookie to facilitate data center selection. We will take firm action against anyone who does not allow access for this. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Coventry YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. It is usually found in your kitchen below the sink but not always. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Report an empty property. This is a True/False flag set by the cookie. Contact your council if youre not sure. Council housing repairs Report a repair You can request a repair online. When there is a formal legal claim against the council or legal dispute. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Necessary cookies are absolutely essential for the website to function properly. East Ham Services available to private rental tenants in Crawley, including grants and loans. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. 26 January 2021. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Content and site Copyright Crawley Borough Council 2020. Appointments may be carried out by our own employees or by contractors. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. Confirm Password *. Copyright Andy T - 2021. Help with preventing and tackling damp, condensation and mould in your home. E14 9GE Small repairs and odd jobs Domestic help Meals delivery All services . Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. The team were very helpful and understanding of my dangerous situation. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. This decision was taken with regard to the following section of the Freedom of Information Act 2000. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. We also use third-party cookies that help us analyze and understand how you use this website. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. Find out how we minimise the impact of doing works in your home. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Search. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. However, despite our best intentions and hard work, things can sometimes go wrong. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Information about ourAnnual Gas Safety check and how to maintain your central heating. Introductory tenants are usually limited to minor improvements like redecorating inside. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Dealing with a complaint is usually a straightforward process. Our staff will not carry out works where children are unaccompanied. Map. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. All rights reserved. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Section 1. These cookies track visitors across websites and collect information to provide customized ads. Analytical cookies are used to understand how visitors interact with the website. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. Before you contact them, they will expect you to have given us a chance to deal with your complaint. This cookie is used to store the language preference of the user. All repairs should be reported to Crawley Repairs Team and not your housing officer. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Such damage may include items such as clothing, furniture or bedding that have been spoiled by mould growth or water leaks, for example. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. . Our approach. We manage leasehold properties that were originally sold under the Right to Buy. Report a repair online for your home. Necessary cookies are absolutely essential for the website to function properly. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Crawley Borough Council Report to Overview & Scrutiny Commission . Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). About housing care/EAC Updating housing information Advertise available properties EAC Quality of . TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Content and site Copyright Crawley Borough Council 2020. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. We will give you at least 24 hours notice, except in an emergency. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. A request for a service (e.g. These cookies will be stored in your browser only with your consent. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Services available to private rental tenants in Crawley, including grants and loans. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Assessment of housing need under the Housing Act Part V11 (Homelessness). Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. A fee will be included to meet the cost of registering the charge against the property. Please do not leave children under 16 alone in your home while we are working. The council provides appointments for non-emergency/non-urgent housing repairs. Crawley Homes has implemented a new housing IT system. If necessary, they will arrange to remove or seal it (through our repairs team). 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. Content and site Copyright Crawley Borough Council 2020. Hotjar sets this cookie to detect the first pageview session of a user. This cookie is used to store the language preference of the user. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited.

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