Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Did i use the wrong template? It is now working. Thank you! My brother has started to play with me! Ensure Agents have access to Knowledge when viewing a Case. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. I have read every message I can find and have double and triple checked everything I can think of. Yes you do. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." {!Case.OwnerFirstName}, Ursa Major Solar. I had problem with the chart, now everything is correct. No. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." This error stumped me for a while as well. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. The free lemonade offer worked! It's easy to miss. Thanks @ Tarik, the directions states to create two roles, which I did. 2 comments Closed . Anyone have any idea? Hello, I passed the first challenge but i still have a question. @Joy.. Can you please share the solution ?r. I made two dollars today! Something a little odd- Have you added the chatter feed/publisher to the layout? I have created and recreated the Cloud Technical Team support process more times than I can count. For those of you who know me, you probably know that Im lucky enough to have a job that. Ask Question Asked 2 years, 8 months ago. Confused? Confused? This is where you start building out the ability to manage support levels. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. I'd try this- Delete the current process. Does this help? If you are short on time, start around the 20 minute mark. Start in setup. Make sure that the correct date range is selected. I have the same problem, I have the same problem, could you solve it? Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. 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Thank you sooo much, you were right! This is my journey- a normal kid by day- a Trailhead explorer by night. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. please verify. We can't find a field called 'Question Long Text Area'. Processes. If the action is missing from the page layout, it will not show up as an option in the feed. Is there an "email template" in the "email template" object? Even after setting up support proc and presence status. These have different SLA milestones an agent has to hit its the same in this section. I don't know what else to try. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Modified 2 years, 1 month ago. I wish I had a good answer for you! While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. I also ran into this after copy pasting the API Name out of the error message. I'm whole again. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. "Can you please help me, what am I missing? Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Search for an answer or ask a question of the zone or Customer Support. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. If you need more help, leave a comment! I am unable to rename the "Service" console , I receive this message when selecting Edit. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. (The badge is all click, no code.) Book Now. Thanks in advance. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. No. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. What am I missing? Module. You cannot customize its label or logo". Excellent article and with lots of information. Any help would be greatly appreciated. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Tonight's challenge involves the creation of two processes. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. I also confirm that no additional code exists in this org. I had to do a quick refreher on this topic mid-superbadge. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Gosh how frustrating! (Email to rebecca@capstorm.com). Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. I have the same problem and my Entitlement Process is already active :(. When I made mistakes, I simply reverted to the last saved version. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. When it works it plays a sound to tell you that a case has been assigned to you. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. If you haven't taken the Onmi Channel module yet, now is a good time! In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Any ideas that can help me? I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I was convinced I was missing something and racked my brains over it. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Are you sure you want "email to case"? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Ensure the Customer Contact can be tracked on Cases. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. this blog is beneficial and great information to share with us. can you please suggest something? Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. But trailhead gives an error message back. please help. Please help. "I named the process :"Cloud Technical Team" !Not sure what is going on .. This comment has been removed by the author. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Anyone studying for their Service Cloud consultant certification. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Add to Trailmix. Stuck on Superbadge Apex Specialist Step 1? This worked for me. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Ensure you set up the routing for Basic Cases properly." Hi Trailhead Baby, I'm losing my mind here. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Did you start with a clone of the correct profile? I'm at a loss as to what I could be missing. :), I am unable to solve this. 1 is checked that should not be checked. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Challenge 5 error : We can't find a field called 'Question Long Text Area'. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! I have enabled the knowledge user check box in the user profile. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Knowledge Basics for Lightning Experience. (Hint- search in setup for "support process". Some changes are done at Challenge 2. Below are tips and gotchas for each report / dashboard. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. If you want to check the support process' api name, you can extract via data loader. I am not intending to give out the answers, just a little bit of a nudge. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. One of my favorite new things this week was taking a shower with my whole block collection. R&D, A project with Daddy: My favorite daily process! I am going bananas here. Thank you! If you need more help, leave a comment! A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Hi I am stuck in challenge 6. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Empty the recycling bin. I got it figured out. Open a Case in the service console.2. You signed in with another tab or window. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I have created data categories and Subcategories and have activated.But have issue with the above error. Usually this is due to some pre-existing configuration or code in the challenge Org. Tried it all, from custom : support profile to standard user, even admin. Nice and informative blog! This is really a tricky one. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Something is blocking the challenge checker from fully running. I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? stuck in challenge 6 please help. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. thing I could be missing?Thanks in advance! Glad you solved the problem! "I have created the Entitlement Process named "Cirrus Support Process" twice now.

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